Privacy Policy

Enchanted Creations Cakes (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner.

1. Who We Are

Enchanted Creations Cakes
Phone: 07934 853489
Email: enquiry@enchantedcreationscakes.uk

We are the data controller responsible for handling any personal information submitted via our website.

2. Information We Collect

We may collect the following personal data through your use of our website:

• Personal information: such as your name, email address, phone number, and any message details submitted via our contact form.

• Usage data: such as IP address, browser type, and pages visited (via cookies or analytics tools).

• Device data: such as operating system and device type.

3. How We Use Your Data

We use the data collected to:

• Respond to enquiries or messages submitted via our contact form.

• Provide and manage cake orders or consultations.

• Improve website performance and user experience.

• Comply with any legal obligations.

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

• Consent – when you voluntarily submit an enquiry.

• Contract – when we enter into a cake order agreement.

• Legitimate interests – to maintain and improve our website.

• Legal obligations – for record-keeping and tax compliance.

5. Sharing Your Information

We will never sell your data. However, we may share it with:

• Service providers (e.g. web hosting, analytics tools) to operate our website.

• Legal or regulatory bodies if we are required to do so.

All third-party providers are bound by confidentiality and data protection obligations.

6. Data Retention

• Enquiry data: stored for up to 2 years after our last interaction.

• Customer records: retained for up to 6 years for legal and financial purposes.

• Analytics data: kept in anonymised form for up to 26 months.

7. Your Rights

You have the right to:

• Access, correct or delete your personal data.

• Restrict or object to our use of your data.

• Withdraw your consent at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO) – ico.org.uk.

To exercise these rights, contact us at enquiry@enchantedcreationscakes.uk.

8. Data Security

We implement security measures such as SSL encryption and limited access protocols to protect your data.

9. External Links

Our site may link to social media or third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this policy occasionally. Please revisit this page to stay informed. Last modified date will reflect the most recent update.